NetSetMan Support

jaithenj

Member

Registered: 2015-08-18

Posts: 3

cant load update licence file

hi

i was not be able to update the application each time it ask to load the licence file yet i receive error. kindly support
https://www.netsetman.com/support/img/m … update.jpg

NetSetMan Support

Administrator

Registered: 2005-08-06

Posts: 1,878

Re: cant load update licence file

This error message indicated that either the file is currently in use, write-protected or the application for some reason does not have write permission to that folder. Since the application takes care of it's privileges automatically this shouldn't be the reason, but you can try the following: Exit the application, then right-click the executable (or a link to it) and choose Run as Administrator. Then try to register.
If that doesn't work, reboot once and try again.

jaithenj

Member

Registered: 2015-08-18

Posts: 3

Re: cant load update licence file

i did still the same
my win is win 10 64 bit

NetSetMan Support

Administrator

Registered: 2005-08-06

Posts: 1,878

Re: cant load update licence file

Since this is the first time we're getting a report like this I'm really surprised about it. I've tested it on Windows 10 just a minute ago without any problems.

Where is your license file located? Please place it on the desktop and in the registration dialog open it from there. Make sure you don't open that file in another application at the same time.

If that still doesn't work, let's do a clean install:

1. Backup your settings.ini file

2. Uninstall NetSetMan Pro

3. Delete the installation folder "C:\Program Files (x86)\NetSetMan Pro"

4. Install NetSetMan Pro

5. Register with the license file on your desktop

jaithenj

Member

Registered: 2015-08-18

Posts: 3

Re: cant load update licence file

i did allocate the file in desktop still same problem and i did even allocate it in same programme file in c drive still have the issue i will uninstall and reinstall again.