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Contact & Imprint

Imprint
NetSetMan GmbH
An der Raumfabrik 31 b
76227 Karlsruhe
Germany

Managing director:
Mr. Ilja Herlein, M.Sc.

Commercial Register:
Local Court of Mannheim; HRB 723370

European VAT-ID:
DE302434213

Email, Contact:
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If you would like to send us a quotation inquiry or an order by email, please read this first (or this if you're a reseller).
Contact
Data Privacy Policy (Click to view)
We (NetSetMan GmbH) appreciate your visit to our website and your interest in our company and our products and services. We take the protection of your personal data and its confidential treatment very seriously.
The processing of your personal data takes place exclusively in the context of the legal regulations of the data protection right of the European Union, in particular the General Data Protection Regulation (hereinafter “GDPR”) and supplementing the German Federal Data Protection Act.
With this data protection declaration we inform you about the processing of your personal data and about your rights as a person affected by the use of our website. The terms used, such as “personal data” or their “processing” correspond to the definitions in Art. 4 GDPR.

1. Responsible for data processing in terms of data protection laws

NetSetMan GmbH, An der Raumfabrik 31 b, 76227 Karlsruhe, Germany, JavaScript required for displaying the email address

2. Subject and basics of data protection

Subject of data protection are personal data. This is all information that relates to an identified or identifiable natural person (so-called data subject). This includes, for example, information such as name, postal address, e-mail address or telephone number, but also information that necessarily arises during the use of our website, such as information about the time and scope of use and the transmission of your IP address.
We process personal data in compliance with the relevant data protection regulations. This means that your data will only be processed by us if we have given our consent or a legal permission, e.g. if data processing is necessary for the provision of our contractual services (e.g. processing of orders) or is prescribed by law or because of our legitimate interests within the meaning of Art. 6(1)(f) GDPR (e.g. our interest in the analysis, optimisation and safe operation of our online services).
We take organizational, contractual and technical security measures according to the state of the art in order to ensure that the data protection regulations are observed and thus to protect the data processed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons.

3. Data processing when accessing our website

The use of our website is generally possible without registration and without providing personal data. Even if you use our website for information purposes only, personal data may be collected and processed automatically. Below you will find an overview of the type, scope, purposes and legal basis of data processing via our website.
We use within our online services on the basis of our legitimate interests in the sense of Art. 6(1)(f) GDPR, namely our interest in the analysis, optimization and the economic operation of our online offer, supplementary contents or service offers of third providers, in order to integrate their contents and services (e.g. videos). This always requires that the third party providers of this content know the IP address of the users, as this is necessary to be able to send the content to their browser.
a) Provision of our website
When your device accesses our website, we automatically collect and process the following data in the server log files:
  • IP address
  • Date and time of access
  • Operating system and browser
  • Requested page and transmitted parameters
  • Referrer-URL
We process this data on the basis of our legitimate interests within the meaning of Art. 6(1)(f) GDPR, namely for the provision and display of the website, for the purpose of ensuring and maintaining technical operation, for the investigation and rectification of malfunctions and for security reasons (e.g. for clarifying cases of abuse or fraud). When you visit our website, this data is processed automatically. Without this provision you will not be able to use our website. We do not use this data for the purpose of drawing conclusions about your identity.
b) Cookies
In order to offer you a range of functions on our website, to make the use more comfortable and to optimize our offers, we use so-called “cookies”. Cookies are small text files that are stored on your device or its hard disk associated with the browser you are using and through which certain information flows to the provider.
We use certain cookies because they are mandatory for our website and its functions to work properly. These cookies are automatically set when you visit our website or a specific function, unless you have prevented cookies from being set by making the appropriate settings in your browser.
  • SessionID (basic technical necessity; allows e.g. logging in or ordering)
  • Language
  • Login in the forums
  • Matomo/Piwik
Most cookies are only needed for the duration of your current service access or session and are then deleted or expire as soon as you close your browser or your current session expires. Cookies are only occasionally stored over a longer period of time, e.g. in order to recognize you the next time you visit our website at a later point in time and to be able to call up stored settings. This means, for example, that you do not have to make certain settings such as the selected language again.
If you do not want cookies to be used, you can prevent cookies from being stored on your device by configuring the appropriate settings in your browser or use separate options to object. Please note that this may limit the functionality and range of functions of our website. You can delete saved cookies at any time in your browser's system settings.
c) Matomo/Piwik
We use Matomo/Piwik, an open source software for statistical analysis of user access to our website. Data processing is carried out on the basis of our legitimate interests within the meaning of Art. 6(1)(f) GDPR, namely our interest in the analysis, optimisation and economic operation of our website. The IP address of the users is shortened by Matomo/Piwik before it is saved. However, Matomo/Piwik uses cookies that are stored on your device and that allow an analysis of your use of our website. Pseudonymous user profiles can be created from the processed data. The information generated by the cookie about your use of our website is stored on a server of our service provider and not passed on to third parties
d) Social Media Plugins
Social media plugins from social networks are included on our website. Such a plugin is only loaded on our website when you enable it by clicking on the corresponding icon. The content of the plugin is then transmitted directly from the respective social network to your device for display. In return, data, e.g. your IP address, is transmitted directly from your device to the provider of the plugin. Without activation the plugins remain inactive and no connection to the social networks is established.
The data processing is based on our legitimate interests, namely our interest in the analysis, optimization and economic operation of our website within the meaning of Art. 6(1)(f) GDPR, and in particular to enable and facilitate the sharing of certain contents of our website via social networks. For further information on the type, scope, purposes, legal bases and possible objections to data processing by the social networks as well as your setting options for the protection of your privacy, please refer to the data protection information of the provider of the respective social plugin.
When users interact with the plugins, the corresponding information is transmitted directly from your device to the social network and stored there. If the user is logged in to the social network, the visit can be assigned to his account. If he does not want this, he must log out of his account and delete his cookies. If a user is not a member of this social network, there is still the possibility that the social network may obtain and store his IP address. The purpose and scope of data collection and the further processing and use of the data by the social network as well as the relevant rights and setting options for the protection of the privacy of the users can be found in the respective data protection information of the social network. These are certified under the Privacy Shield Agreement and thus offer a guarantee to comply with European data protection law.
We use social media plugins from the following social networks:
e) YouTube videos
We have included videos on our website which are hosted by YouTube and can be played directly from our website. The videos are all integrated in the “extended privacy mode”, i.e. according to YouTube no data about you as a user will be transmitted to YouTube as long as you do not play the videos. Data is only transferred when you play the videos. We have no influence over this data transfer. If you do not want the information collected and submitted to be associated with your profile on YouTube or Google, you must log out before playing the video.
f) Google reCAPTCHA
We use reCAPTCHA from Google on our website (e.g. when registering in the forum). This function is used to distinguish whether an entry is made by a natural person or abusively by automatic and automated processing. The service includes the transmission of your IP address and any other data required by Google for the reCAPTCHA service to Google and is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in determining the individual, will-controlled access to our online offer and the avoidance of abuse and spam.

4. Services requiring registration

In addition to the purely informational use of our website, we offer various services or functions that you can use if you are interested. To do so, you will generally be required to provide additional personal data that we use to provide the relevant service or function as described below.
a) Webshop
If you want to order in our webshop, it is necessary for the conclusion of the contract that you enter your personal data, which we need for the completion of your order. All fields that are not marked as optional are required fields. We process the data provided by you to process your order. For this purpose, we may pass on your payment data to our payment service provider. Data processing is carried out for the purposes of contract fulfilment on the basis of Art. 6(1)(b) GDPR.
Our payment service providers include: We may also process the contact information you provide when placing an order to inform you of other products or services from our portfolio that may be interesting (e.g. comparable) based on your previous orders. Data processing is carried out on the basis of our legitimate interests within the meaning of Art. 6(1)(f) GDPR in maintaining our customer relationships by sending product information to existing customers. You can object to the use of your contact data for this purpose, as described in more detail in section 8.
We are obliged by commercial and tax law to store your contact, contract and payment data for a period of ten years.
b) Support forums
We offer a support forum on our website. The content posted there can be read by all users without the need to register. If you would like to actively participate in the forum, you must register by entering your e-mail address, a password of your choice and your freely definable user name. There is no obligation to provide a clear name, a pseudonymous registration and use is possible. We use the so-called double opt-in procedure for registration, i.e. your registration is not complete until you have previously confirmed your registration via a confirmation e-mail sent to you for this purpose by clicking on the link contained therein. If you create an account, we will store all information and posts you post in the forum until you log out, in addition to your registration data, in order to operate the forums. The legal basis for this is Art. 6(1)(f) GDPR. If you delete your account, your public contributions to the forum remain visible to all readers, but your account is no longer accessible and marked “Guest” in the forum. All other data will be deleted by us.
c) Newsletter
To subscribe to our newsletter, simply enter your e-mail address. Optionally we ask you to indicate your name for the purpose of personal speech in the newsletter. Its indication is voluntary. We only send newsletters after appropriate registration, i.e. with your consent on the basis of Art. 6(1)(a) GDPR. If the contents (i.e. the advertised goods and services) are specifically described within the scope of registration for the newsletter, they are decisive for the scope of the consent. In addition, our newsletters contain information about our products, offers, promotions and/or our company.
The registration takes place via the so-called double opt-in procedure, i.e. after your registration you will receive an e-mail in which you will be asked to confirm your registration in order to prevent the misuse of your e-mail address. The registrations for the newsletter are logged by us in order to be able to prove the registration process in accordance with the legal requirements and, if necessary, to clarify any misuse of your personal data. This includes the storage of time stamp and IP. The registration procedure is logged on the basis of our legitimate interests pursuant to Art. 6(1)(f) GDPR in the operation of a user-friendly and secure newsletter system and in order to be able to prove the registration process and the consent granted later.
You can revoke your consent to receive newsletters at any time, especially by unsubscribing from the newsletter. You will find a unsubscribe link to exercise this right at the end of each newsletter. In the event of a cancellation, your personal data stored for the receipt of the newsletter will be deleted by us.
d) Other contact
If you provide us with personal data by e-mail or via a contact form, this is always on a voluntary basis. Your details will be processed by us for processing your contact enquiry and its handling in accordance with Art. 6(1)(b) GDPR and in this context may also be passed on to affiliated companies or third parties. We delete the data provided by you as soon as the purpose of the collection ceases completely and no legal storage obligations exist.

5. Recipients of personal data

Within our company, only those persons have access to personal data who need it for the purposes stated in each case. We will only pass on your personal data to external third parties if this is necessary to process your request, if we have other legal permission or if we have your consent to do so. In these cases, data is passed on on on the basis of your consent, to execute a contract with you or to safeguard our legitimate interests pursuant to Art. 6(1)(a), (b) and/or (f) GDPR.
External recipients may in particular be affiliated companies or external service providers that we use for the provision of services as our contract processors, for example in the areas of technical infrastructure and maintenance of our website. These contractors are carefully selected and regularly checked by us. You may only use the data for the purposes specified by us and in accordance with our instructions.
Furthermore, it is possible that we have to transmit personal data to authorities and state institutions, such as public prosecutors, courts or tax authorities, for legally compelling reasons. The transmission is made in this respect on the basis of Art. 6(1)(c) GDPR.

6. Data processing in third countries

If data is transferred to a body whose registered office or place of data processing is not located in a member state of the European Union or in another state party to the Agreement on the European Economic Area, we shall ensure that the recipient has either an adequate level of data protection outside of exceptional cases permitted by law (e.g. by an Adequacy Decision of the European Commission, by appropriate guarantees such as a self-certification of the recipient for the EU-US Privacy Shield or the agreement of the so-called EU standard contractual clauses of the European Union with the recipient) or your consent to the data transmission.

7. Storage time

Please refer to the respective section on data processing for the storage period of personal data. In addition, we generally store your personal data only for as long as this is necessary for the fulfilment of the purposes or - in the case of consent - as long as you have not revoked your consent. In the event of an objection, we will delete your personal data unless further processing is permitted by the relevant legal provisions. We also delete your personal data if we are obliged to do so for legal reasons.

8. Rights of data subjects

As a person affected by data processing, you have numerous rights at your disposal:
  • Right of access: You have the right to obtain information about the personal data we hold about you.
  • Right of rectification and deletion: You may request us to rectify false data and delete your data.
  • Restriction of processing: You may require us to restrict the processing of your data.
  • Data Transferability: If you have provided us with information based on a contract or consent, you may request that you receive the information you provide in a structured, current and machine-readable format or that we share it with another person responsible.
  • Contradiction against data processing with legal basis “legitimate interest”: You have the right to contradict the data processing by us at any time for reasons, which result from your special situation, as far as this is based on the legal basis “legitimate interest”. If you exercise your right of objection, we will stop processing your data unless we can prove compelling reasons worthy of protection for further processing, which outweigh your rights.
  • Contradiction against cookies: You may also object to the use of cookies at any time.
  • Revocation of consent: If you have given us consent to the processing of your data, you may at any time with effect for the future. The legality of the processing of your data until revocation remains unaffected by this.
  • Right to Complain to the Supervisory Authority: You may also file a complaint with the competent supervisory authority if you believe that the processing of your data is contrary to applicable law. You can contact the data protection authority responsible for your place of residence or country or the data protection authority responsible for us.
You are entitled to the rights described above only on condition that the applicable legal requirements are met, even if this is not expressly mentioned in the above description.
If you have any questions regarding the processing of your personal data, your rights as a person concerned and any consent given, you can contact us free of charge. To exercise all of your aforementioned rights, please contact the address given at the beginning. Please make sure that we can uniquely identify you.

9. Links to services of third parties

Websites and services of other providers to which our website links are provided by the respective service provider. We have no influence on the design, content and function of these third-party services. We expressly dissociate ourselves from all contents of all linked offers of third parties.

10. Validity

From time to time it may be necessary to modify the content of this Data Privacy Policy. We therefore reserve the right to change these at any time. We will also publish the amended version of the data protection information here. The latest version of our data protection information applies at your visit.
Date: 2018-05-25
Withdrawal Instructions (Click to view)

Consumers have the right of withdrawal according to the following instructions, whereby a consumer is any natural person who enters into a legal transaction for a purpose that is predominantly outside his trade, business or profession.

View NetSetMan - Withdrawal Instructions

Download NetSetMan - Withdrawal Instructions as PDF

Software License Agreement (General Terms and Conditions) (Click to view)

The Software License Agreement specifies all legal information that is relevant for purchasing or using the software offered at this website. This includes general terms and conditions and contract details.

View NetSetMan - Software License Agreement

Download NetSetMan - Software License Agreement as PDF

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