Problem with other programs when NSM is running

Peter_R · 2017-02-03 08:30

I am using NSM 4.3.3 on Windows 10 Pro x64, ver. 1607, and have some problems with two other programs.

The first program is Password Depot version 10.0.6 (https://www.password-depot.com/)
Password Depot is not able to insert my username and password into different webpages and forms when NSM is running.

The second program is POP Peeper version 4.3 (http://www.esumsoft.com/products/pop-peeper/)
Here the problem is that POP Peeper is starting up maximized when NSM is running.
If NSM is not running, POP Peeper is starting up minimized, as it should.

How can it be, that I have problems with these two programs when NSM is running?
If NSM is not running, there is no problems at all with the other two programs.

NetSetMan Support · 2017-02-03 11:50

It's hard to believe that those two problems have something to do with our software.
How did you analyze it? If you only tested it once or twice, it might be some coincidence. Please test it multiple times under different circumstances.

Some basic analysis:
Running minimized/maximized: This is something a program decides internally. We don't see how any other software could interfere here.
Inserting text: Is there maybe some focussing problem, so the browser isn't recognized?

Well, although we see no connection between those problems and our software, we're going to install them on a test system and see if we can reproduce the problems next week. On your side, we'd like you to contact the developers of those two pieces of software asking them the same question. Because if anything, only the developers could tell what might be wrong by looking at their code.

NetSetMan Support · 2017-02-03 13:03

Because we were curious, we already ran the tests just now.
Autorun: Both applications ran minimized together with NSM at Windows startup. We tried different constellations without any problems.
Password: That application seems to be quite complex, so we can't analyze all its aspects in detail. We've simply added a test database and a login information and then used its "auto completion" to insert it on an already opened website. While this worked, you might be using it in a completely different way, with a different browser and different program settings.

Taking into account that in our opinion the problems with those two applications have nothing to do with NSM, we'd recommend to contact the developers of those two applications to analyze it.

Peter_R · 2017-02-03 18:59

I have contacted Password Deport support, and got this answer back:

Thank you for your email!
We are sorry, but we are not able to help you in this case, since we do not know this tool and can not test it. However, if you say that all works fine, once it is not started, we recommend not to start NSM with Windows but manually.

Best regards
AceBIT Support Team

So the solution is not "around the corner" for me....
I am using Password Deport the same way as you testet it with the "auto completion".
To me, it does not make any sense, that NSM should prevent Password Deport to work correct, but it does.
So it is very strange, that it works on your PC, but not on mine.

Peter_R · 2017-02-03 19:43

Just some more info:

If I start Internet Explorer 11 as administrator, then Password Depot works fine when NSM is running in the background.

NetSetMan Support · 2017-02-03 21:02

Peter, if it was the other way around and you told us that NSM is malfunctioning because of another software, then we'd install that other software and run our software in the debugger to see where this conflict might come from.

We don't know how the other software works, so we don't know how it inserts its text into the browser. If we knew that we could start thinking of possibilities that generally could prevent that. Since we don't know how the other software works, we have no chance of knowing what exactly fails in it. We can only say that NSM does nothing on purpose to harm other applications. We don't even know how a software might be able to prevent another software from inserting text somewhere.

If the company of the tool with that problem doesn't want to analyze it, we can offer to give it another try, because of course we want every single user to be happy with our software. You could help us by recording the problem with all its steps with a screen recorder (something like Wink) so we can see it in action and try to reproduce all settings like in your case.

You also could try to find another computer or install a VM to see if you can reproduce it there as well.

You've been a NSM user for a while now. When did you come across this problem? It seems like the problem was always there, but in that case how did you even use that password manager?

Peter_R · 2017-02-04 11:31

NSM support wrote: You've been a NSM user for a while now. When did you come across this problem? It seems like the problem was always there, but in that case how did you even use that password manager?

Well, that is a long story.
For many years, I have been using a program called Network Drive Manager (http://www.suncross.nl/ndm/) without problems. It looks like the company is closed since it’s not possible to buy it anymore. So I tested NSM, unfortunately NSM was missing some things I needed. It was “running program after mapping drive” and “profile active by user”.
So I found yet another program, Mobile Net Switch. Mobile Net Switch was working fine together with Password Depot and POP Peeper, but to be honest, Mobile Net Switch support is non existing/useless after I found some bugs in the program, so I went back to NSM after you implemented the functions “running program after mapping drive” and “profile active by user” (still in beta).
It is possible to use Password Deport event if it cannot insert the username/password into a website. I can simply find the user/password in the database and insert it manually.
I will try to install NSM and Password Deport on a test-PC with a clean Windows installation and see how it works.
I am so sorry that you have used a lot of time testing this for me without any result.

NetSetMan Support · 2017-02-04 11:55

Peter_R wrote:

after you implemented the functions “running program after mapping drive”

Actually running programs was always possible with the script feature (by simply adding the program path as a line in a batch script). But the dedicated program feature is of course more comfortable.

Peter_R wrote:

It is possible to use Password Deport event if it cannot insert the username/password into a website. I can simply find the user/password in the database and insert it manually.

Well, we usually don't want to advise for or against using a certain software, but if you can't rule out the problems with it, then notice that there are alternatives like KeePass 2.35 (free, open source, plugins for Firefox and Chrome available).

Peter_R wrote:

I will try to install NSM and Password Deport on a test-PC with a clean Windows installation and see how it works.

Yes, thank you. If you can reproduce it there, please create that screenrecording as previously suggested. That way we might be able to see configuration details that were different in our test. Then we could give it another try.

Peter_R wrote:

I am so sorry that you have used a lot of time testing this for me without any result.

That's alright. It's in our interest to have a bug-free software, so we carefully listen to all bug reports.

NetSetMan Support

#1 2017-02-03 08:30

Problem with other programs when NSM is running

#2 2017-02-03 11:50

Re: Problem with other programs when NSM is running

#3 2017-02-03 13:03

Re: Problem with other programs when NSM is running

#4 2017-02-03 18:59

Re: Problem with other programs when NSM is running

#5 2017-02-03 19:43

Re: Problem with other programs when NSM is running

#6 2017-02-03 21:02

Re: Problem with other programs when NSM is running

#7 2017-02-04 11:31

Re: Problem with other programs when NSM is running

#8 2017-02-04 11:55

Re: Problem with other programs when NSM is running